PRIVACY POLICY

01. INTRODUCTION AND TERMS

Andrew Lane Ltd are committed to protecting and respecting your personal data and privacy. This privacy policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data including The General Data Protection Regulations 2016 (GDPR).

02. WHO WE ARE AND HOW TO CONTACT US

For the purpose of the Data Protection Laws, the data controller is Andrew Lane Limited, a registered company (Company Registration Number 6458232). If you would like to request more information about our privacy policy or information regarding data protection you should contact us using the details below:
The Privacy Officer
Andrew Lane Ltd
Wisteria Cottage
Iddesleigh
Winkleigh
Devon
EX19 8BG
Call 01837 810845 and ask to speak to the Privacy Officer.

03. YOUR RIGHTS

Under GDPR your rights are:

  • To be informed – we must make available this privacy notice with the emphasis on transparency over how we process your data.
  • Access – you are entitled to find out what details we may hold about you and why we are holding them.
  • Rectification – we are obliged to correct or update your details.
  • Erasure – this is also known as the request to be forgotten.
  • Restrict processing – you have the right to ‘block’ or surpress the processing, by us, of your personal data.
  • Data portability – you have the right to obtain and reuse your personal data which you have provided to us.
  • Object – you have the right to object to us processing your data in relation to direct marketing and or profiling.
  • Rights in relation to automated decision making and profiling – we do not use automatic decision making or processing.

04. THE DATA WE COLLECT ABOUT YOU

We collect and process personal data. Typically the personal data we collect and process may include name, address, telephone number and email address but we may collect and/or process other personal data from time to time. We collect personal data from;

  • Our website
  • Engagement of, or enquiry about, our services
  • Communications
  • Networking
  • Through engagement of service providers

05. HOW YOUR DATA WILL BE USED

We may use the information held about you to;

  • Ensure that content from our site is presented in the most effective manner for you and your devices
  • Provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by legitimate interests.
  • Carry out our obligations arising from any contracts entered into between you and us
  • Allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website
  • Carry out necessary maintenance to our infrastructure
  • Notify you about changes to our services
  • We also use social media and may wish to process any comments made public by you.

06. THIRD PARTIES

We will keep your information within ‘the organisation’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain for the period we instruct.

See below the list of services where we use third party data processors which set out the categories of recipients of personal data;
IT support service
Tenancy Deposit Scheme
email provider
banks
property listing platforms and website
accountants
solicitors
self employed contractors
hauliers

07. LEGITIMATE INTEREST AND MARKETING

Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time.

If you are an existing contact or customer we will only contact you by postal or electronic means (e.mail or text) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose not to receive these types of communication by contacting us.

08. DATA RETENTION

Our data retention policy is dictated by the Data Protection Laws.

09. DATA DELETION

Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.

10. DATA CORRECTION

We will correct or update your data without delay provided you make a request in writing to the contact details provided in this policy clearly specifying which data is incorrect or out of date.

11. DATA INSPECTION

We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).

The information we supply will;

  • Confirm that your data is being processed
  • Verify the lawfulness and the purpose of the processing
  • Confirm the categories of personal data being processed
  • Confirm the type of recipient to whom the personal data has been or will be disclosed
  • Provide you with a copy of the data in an intelligible form/span>

You may need to provide identification in order to prove who you are to access your data.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity

12. CHANGES

We keep our privacy policy under review and you should check back regularly to ensure that you are aware of the changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

13. COMPLAINTS

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.